Return Policy

You can initiate a return within 7 days after delivery / collection for Eligible reasons or Change of mind:
Eligible reasons – wrong, damaged, defective, incomplete, wrong-size, and counterfeit items can be returned (Ensure items are reported within the shortest time possible to facilitate an easy return process).
“Change of mind”- You can return items if you change your mind but refunds will only be processed if the package seal is still intact and if the product is in no way tampered with. You can request a return if you have changed your mind about an item AND if it has not been opened.

When returning an item, ensure all seals, tags and accessories are left intact and item is in its original packaging.

Get your refund faster when you drop off your return at the Alseyee Bio outlet at Sanlam House, Standard Street, Shop 5B, Nairobi, Kenya.

Please note that you can request a refund back to you during our working hours from 8:00 am to 6pm by contacting Alseyee Bio via our channels. We will process your request within 48 working hours.
Refunds will only be processed once the package has been received at our outlet and examined for any tampering.